Shipping Policy
Dispatch Times
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Small & Medium Parcels:
Dispatched within 2 working days of purchase. Via Royal Mail -
Large Furniture Items:
Dispatched within 3 – 10 working days, depending on size, handling requirements, and delivery location. Via Parcel Force/Pallet
Dispatch times may vary during peak periods or holidays.
Shipping Costs
Shipping costs are calculated at checkout based on item size, weight, and delivery location. For larger products
Some products may qualify for free shipping, which will be clearly stated.
Some products may qualify for free shipping, which will be clearly stated.
Furniture Deliveries
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Medium and Large Furniture: Delivered by our trusted partners. You’ll receive tracking details or a text the day before the delivery window. Most furniture arrives fully assembled, though some items may require assembly.
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Furniture deliveries are placed at your door, unless otherwise specified.
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Customers are responsible for ensuring safe and adequate access for delivery.
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Please ensure all furniture items fit into the intended room and through all access points, including doorways, hallways, staircases, and tight corners.
If an item cannot be delivered due to access restrictions, the item will be returned, and a 20% restocking fee will apply. Plus the cost of return.
If You Are Not Home to Accept Delivery
Once a delivery slot has been confirmed:
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Failure to be present will result in a £50 aborted delivery and re-delivery fee. Large products only
Failed deliveries incur costs due to route planning, vehicle allocation, and driver time.
Please provide at least 48 hours’ notice to cancel or reschedule a delivery to avoid additional charges. Large products only.
Please provide at least 48 hours’ notice to cancel or reschedule a delivery to avoid additional charges. Large products only.
Returns & Return Shipping Costs
Small & Medium Items
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Return shipping costs will be deducted from your refund, unless the item is faulty or incorrect.
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Items must be returned unused and in their original condition.
Returning Furniture
To return a furniture item:
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You must phone or email us within 14 days of receiving your goods.
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Furniture must be repackaged in the original packaging.
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Failure to retain the original packaging may affect your ability to return the item.
Returned furniture is subject to inspection. Any damage, misuse, or inadequate packaging may result in reduced or refused refunds.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please notify us within 48 hours of delivery, including photographs, so we can resolve the issue promptly.
Contact Us
For shipping, delivery, or returns enquiries, please contact:
📧 hello@vintagecharm.uk
📧 hello@vintagecharm.uk
