Terms and Conditions
These Terms & Conditions govern your use of the Vintage Charm website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
- About Us
Vintage Charm
2 Cairn Court
Forest Grove Business Park
Middlesbrough
TS2 2QA
Email: hello@vintagecharm.uk
Phone: +44 7494 002836
Website: https://vintagecharm.uk
Throughout these Terms & Conditions, “we”, “us” and “our” refer to Vintage Charm.
- Placing an Order
When you place an order through our website, you are making an offer to purchase goods from us.
After placing your order, you will receive an email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order.
A contract between you and Vintage Charm is formed only when we dispatch your goods.
We reserve the right to refuse or cancel any order for reasons including:
- Product availability
- Pricing errors
- Suspected fraud
- Incorrect product information
- Failure of payment authorisation
If we cancel an order after payment has been taken, a full refund will be issued.
- Product Descriptions
We make every effort to ensure product descriptions, images, dimensions and specifications are accurate.
However:
- Colours may vary depending on screen settings and devices.
- Handmade, vintage or reclaimed items may contain natural imperfections and variations.
- Measurements provided are approximate unless otherwise stated.
Minor variations shall not be considered defects.
- Pricing
All prices displayed on our website are in Pounds Sterling (£).
We reserve the right to amend prices at any time without prior notice.
If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.
- Payment
Payment must be received in full before goods are dispatched.
We accept payment through the payment methods displayed at checkout.
All transactions are processed securely through trusted third-party payment providers.
We do not store payment card details.
- Delivery
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- Courier services
- Adverse weather conditions
- Industrial action
- Customs delays
- Circumstances beyond our reasonable control
Risk in the goods passes to you upon delivery.
Ownership of goods remains with Vintage Charm until payment has been received in full.
- Returns & Refunds
Our Returns & Refunds Policy forms part of these Terms & Conditions.
Customers have the right to cancel eligible orders within 14 days of receiving goods in accordance with UK consumer legislation.
Please refer to our Returns & Refunds Policy for full details regarding:
- Returns procedures
- Refund eligibility
- Furniture returns
- Damaged or faulty goods
- Return shipping costs
- Damaged or Incorrect Goods
If you receive damaged, defective or incorrect goods, you must notify us within 48 hours of delivery.
Where possible, please provide photographs showing the issue.
We will investigate the matter and provide an appropriate remedy, which may include replacement, repair or refund.
- Customer Responsibilities
You agree to:
- Provide accurate information when placing orders
- Ensure delivery details are correct
- Inspect goods upon delivery
- Use products only for their intended purpose
We are not responsible for losses arising from incorrect information supplied by customers.
- Website Use
You may use our website only for lawful purposes.
You must not:
- Attempt to gain unauthorised access to the website
- Interfere with website security
- Upload malicious software
- Copy, reproduce or exploit website content without permission
We reserve the right to restrict access where misuse is identified.
- Intellectual Property
All content on this website, including but not limited to:
- Text
- Images
- Graphics
- Logos
- Product descriptions
- Website design
is the property of Vintage Charm or its licensors and is protected by copyright and intellectual property laws.
No content may be reproduced without prior written permission.
- Limitation of Liability
Nothing within these Terms & Conditions excludes or limits liability where such limitation would be unlawful.
To the fullest extent permitted by law, Vintage Charm shall not be liable for:
- Indirect losses
- Consequential losses
- Loss of profits
- Loss of business opportunities
Our total liability relating to any order shall not exceed the amount paid for the goods concerned.
- Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use and protect your personal information.
- Third-Party Links
Our website may contain links to external websites.
We are not responsible for the content, security or privacy practices of third-party websites.
Accessing third-party websites is at your own risk.
- Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including:
- Natural disasters
- Fire
- Flood
- Pandemic
- Industrial disputes
- Government restrictions
- Internet or telecommunications failures
- Changes to These Terms
We reserve the right to amend these Terms & Conditions at any time.
The latest version will always be published on our website.
- Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Vintage Charm
2 Cairn Court
Forest Grove Business Park
Middlesbrough
TS2 2QA
Email: hello@vintagecharm.uk
Phone: +44 7494 002836
Website: https://vintagecharm.uk
