Vintage Charm (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us, or interact with us online.

Who We Are

Vintage Charm
2 Cairn Court
Forest Grove Business Park
Middlesbrough
TS2 2QA

Email: hello@vintagecharm.uk
Phone: +44 7494 002836
Website: https://vintagecharm.uk

Information We Collect

We may collect and process the following information:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Payment information (processed securely by our payment providers)
• Order history
• IP address
• Browser and device information
• Website usage data

How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Deliver products and services
• Respond to enquiries and customer service requests
• Manage your account
• Prevent fraud and maintain website security
• Improve our website and customer experience
• Comply with legal obligations
• Send marketing communications where you have consented to receive them

Comments

When visitors leave comments on the website, we collect the information shown in the comments form, together with the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymised string created from your email address may be provided to the Gravatar service to determine whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/.

Media

If you upload images to our website, you should avoid uploading images containing embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images displayed on the website.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies are small text files stored on your device when you visit a website.

Essential Cookies

These cookies are necessary for the website to function correctly and cannot be disabled.

They may include cookies used for:

• Shopping basket functionality
• Customer login sessions
• Website security
• Checkout processes

Analytics Cookies

We may use analytics services such as Google Analytics to help us understand how visitors use our website.

These cookies collect information such as:

• Pages visited
• Time spent on the website
• Device type
• Geographic location (approximate)
• Referral sources

This information is anonymised wherever possible.

Comment Cookies

If you leave a comment on our website, you may choose to save your name, email address and website in cookies. These cookies are for your convenience and will remain for up to one year.

Login Cookies

If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies.

When you log in, cookies are used to remember your login details and display preferences.

Managing Cookies

Most web browsers allow you to control cookies through browser settings. You may choose to block or delete cookies; however, some parts of the website may not function correctly if you do so.

Embedded Content From Other Websites

Articles or pages on this website may include embedded content such as videos, images, social media feeds, or other media.

Embedded content from third-party websites behaves in the same way as if you visited those websites directly.

These websites may:

• Collect data about you
• Use cookies
• Employ additional tracking technologies
• Monitor your interaction with their content

We recommend reviewing the privacy policies of any third-party websites you visit.

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may use your contact details to send information about products, offers, and updates.

You may unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

Who We Share Your Data With

We may share information with trusted third-party providers who help us operate our business, including:

• Payment processors
• Delivery companies
• Website hosting providers
• Email marketing platforms
• Analytics providers
• Fraud prevention services

We only share information necessary for them to perform their services.

We do not sell your personal data to third parties.

How Long We Retain Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and tax requirements.

If you leave a comment, the comment and its metadata may be retained indefinitely.

For users who register on our website, personal information contained within user profiles is retained until the account is deleted.

Your Rights

Under UK data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to processing
• Request transfer of your personal data
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details below.

Data Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction.

However, no method of internet transmission is completely secure and we cannot guarantee absolute security.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Some third-party providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are implemented to protect your information.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Vintage Charm
2 Cairn Court
Forest Grove Business Park
Middlesbrough
TS2 2QA

Email: hello@vintagecharm.uk
Phone: +44 7494 002836

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.